For over three months, I have been attempting to cancel my subscription. I have requested cancellation multiple times and received confirmation emails, yet my card continues to be charged, including a recent charge, despite no longer using the service. The only feedback I received from the support team was that I 'did not complete a final step' from a confirmation email. It is unacceptable to charge a customer who has clearly requested cancellation and ceased using the service. This experience feels unfair and misleading. I cannot recommend the service based on how this situation was managed.
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Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing. Semrush offers insights and solutions for companies to build, manage, and measure campaigns across various marketing channels. Semrush, with over 87,000 paying customers.
Semrush in numbers:
- 808M desktop domain profiles and 32.1M mobile domain profiles
- Over 43 trillion backlinks and over 25 billion URLs crawled per day on average
- Over 24.3 billion keywords and 20M ideas for a single keyword
- 30% of Fortune 500 companies use Semrush as their go-to marketing tool
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