The cancellation process is scammy. While their UI/UX for subscribing is super smooth and seamless, and you would expect the same for the other processes, but NO! It is almost impossible to cancel the subscription when you are no more in need of it. After several compulsory questions to answer with the crazy amount of deception they add in the process, you HAVE TO confirm again via the email which is misleading and confusing. As a result, people miss this step and the subscription keeps going on and the users get surprised when the bill comes next time.
I have been an active user of Semrush for years but now I am losing my trust in them. So whenever I have a chance, I will tell people to stay away from it. The company seems like they don't respect small users anyway.
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Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing. Semrush offers insights and solutions for companies to build, manage, and measure campaigns across various marketing channels. Semrush, with over 87,000 paying customers.
Semrush in numbers:
- 808M desktop domain profiles and 32.1M mobile domain profiles
- Over 43 trillion backlinks and over 25 billion URLs crawled per day on average
- Over 24.3 billion keywords and 20M ideas for a single keyword
- 30% of Fortune 500 companies use Semrush as their go-to marketing tool
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