My shipment was significantly delayed and ultimately confirmed as lost in transit after a lengthy investigation.
I fully cooperated throughout the process and provided detailed documentation as requested. While the communication from the agent was professional, I am not satisfied with the final outcome.
The compensation offered was limited strictly to the basic cover, despite the loss occurring within the carrier network and following a prolonged and problematic handling process.
Given that the shipment experienced substantial delays before being declared lost, this raises serious concerns about how it was managed throughout transit.
Overall, this has been a very frustrating and disappointing experience.
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