I am extremely disappointed with the service from the company. My parents sent their bags on 10th Dec for a Christmas visit in the UK, with a promised delivery date of 16th Dec. Unfortunately, they didn’t receive them until 2nd Jan—the day they were leaving.
The issues were numerous:
• Constant Delays: A delivery expected in 6 days took 23 days instead.
• Misinformation: On 27th Dec, they "categorically" claimed the bag was in the UK, while tracking indicated it was stuck in the Netherlands.
• Logistical Failures: We arranged a change of delivery location, confirmed by both the company and the courier, yet they still delivered to the original (now vacant) address, resulting in a 3-hour round trip on my parents' last day.
• Unexpected Charges: To make matters worse, they added a £70 "excess size" fee for a bag that was accurately measured at the time of booking.
My parents spent their entire holiday without their belongings. This service failed to provide the one thing they are supposed to deliver: peace of mind. I am currently seeking a full refund. I recommend saving your money and choosing a different option.
Claim your business profile now and gain access to all features and respond to customer reviews.
