I sent my belongings from the UK to Germany when I migrated there. All the positive reviews for this company are when no issues arise, when they do this company is awful.
My bags were held up at customs, which fair enough these things happen, however, Sendmybag have been incredibly unhelpful throughout the process offering zero assistance whatsoever.
It was up to me to contact FedEx directly to try to resolve this which wasted hours of my time over weeks, if Sendmybag are just sending our bags via FedEx and then letting us and FedEx talk if there are any issues what are we even paying them for?
It gets even worse as they kept telling me I had a fee to pay and that FedEx would contact me for that but FedEx told me there was no fee and that my bags will clear customs soon. So not only were they unhelpful they were actively feeding me misinformation about my bags.
In the end I had to find a specific german FedEx email myself and send the documents I already sent SendMyBag to get it through customs, so they hadn't even forwarded my documents and that ended up causing a 3 week delay in my bags getting here, a ton of stress on what was already a stressful situation and hours and hours of my time wasted talking to FedEx about a fee that didn't exist.
Just ship your bags with a real shipping company, SendMyBag do not help you in any way and provide zero benefit.
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