I’m extremely frustrated with my recent experience. My bag was incorrectly categorised as commercial goods despite containing only personal items, and I was charged an oversized bag fee on top of the more than $100 I had already been forced to pay just to receive it. No invoice was provided for those charges, meaning I have no way to dispute them through SendMyBag.
I know I’m not the only one dealing with this, as I’ve already shared my experience with over 350 people. I hesitated to send another bag after hearing similar stories from others, but your website reassures customers that “around 5% of our shipments to the USA are miscategorised by US Customs with c. $25–100 in associated fees being applied.” Based on what I and many others are experiencing, this does not seem to reflect reality. At best, it’s outdated; at worst, it’s misleading. But then if they told customers they have to spend an extra $100 per bag you wouldn't many customers would they?
The SMS tracking service is also disappointing. Being sent a link to online tracking is not a tracking service — I expected proactive updates about the progress of my shipment, not a text directing me to do the work myself.
I genuinely hope the company makes good use of the money they’ve taken from me, because I fully intend to share my nightmare experience widely so others can make informed decisions before using this service.
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