We booked with Sendmybag because they had great reviews, but we were dissapointed in service. We got a note that the bag could not be delivered because 'nobody was in' (although it needed to be delivered to hotel reception). Next day same note. I phoned them and it turned out we needed to pay oversized luggage fees (which is weird as I took the suitcase measurements from the site where I bought the suitcase and entered the right details). Then the bag did not get delivered again. Turns out import charges needed to be paid to UPS (sendmybag did not acknowledge us about this so we were just waiting around). All with all - we missed half of our holidays because we did not have our stuff (we sent 2wks prior, delivery should have been 2-3 working days). Very dissapointed.
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