I placed an order on the Senetic website on 02.12.2025, but it was not delivered on time. It was promised within 5–6 working days after speaking with someone named Adam Chelmicki. However, two weeks later, I found out that the order had not even been shipped and had not left the country of origin. I was then informed that the tracking number was not working and was given a new one.At that point, I requested not to proceed with the order and was told that it would be canceled. I requested a full refund, but as of 05.01.2025, I have not received any communication. This has been a big waste of time for nearly one month.This experience demonstrates very poor communication and extremely poor customer service. Despite multiple follow-ups, there has been no clear, timely, or professional response regarding my order or refund.As of today, I have reported this matter to my credit card provider and initiated a dispute claim to resolve the issue
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