My husband and I ordered a pizza maker from Madrid and Senetic company accepted payment right away. 3 days later, Senetic informed us by email that the delivery had been cancelled, without any further explanation at first, and then claiming that the card with which the payment had been made was "fraudulent" and asking us to contact our bank to find out more about the situation.After checking with our bank, it appears that no blocking had been requested at the level of the bank (so Senetic lied claiming the bank was blocking the transaction). After several exchanges, Senetic finally admitted that they suspected fraud because the card used was from a Belgian banking institution, next that the payment had been made with a card whose holder name (mine) was different from that of the customer account (my husband).The name was obviously different since it was my own husband, which my husband confirmed to them by phone call and email! Since when is it impossible to order an item on behalf of a third party? This is done on a very regular basis (for a gift, order within a company, etc.). Senetic has blocked our money and is asking me to pay again for the same item, without even knowing how soon we will be reimbursed for the first order. It seems that for Senetic, ordering on behalf of someone else is so amazingly odd (and criminal), and this despite of all the security checks that were used during the transaction and attested of our identity!If the transaction appeared fraudulous in the first place, why did Senetic accept to receive the money and why did they keep it on their account until now without warning me personally that someone might have used my banking details?Not very serious from Senetic to treat new potential customers that way!
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