This company is the worst. On April 5th I ordered a 10 pack of Charmin toilet paper. At that time, of course, it was almost impossible to find any. I paid $25 + $7 shipping. It turns out this toilet paper was coming from China & it literally came on a slow boat from China. I didn't get any info on delivery date for almost a week. Serlyn used China Post shipping. They gave me a tracking #, but it got stuck in Shenzen, China on April 14. After 2 weeks of checking I sent Serlyn an email asking what was happening. They answered back that their tracking records said it was in transit, to be patient, & it would probably take 2 weeks. I waited 2 weeks--still not here, so another email. They replied with the exact same response they sent before (2 more weeks). I replied on May 14th that if it didn't get here by the May 18th I was going to report this as a scam. They replied it would be there on the 18th. In the meantime I got updates from China Post that the package arrived in Los Angeles on May 14th. I ended up not getting it until May 21st (I live about an hours drive from LA). When I opened up the package there was a bag with absolutely no writing on it & it contained 10 rolls of miniature toilet paper (like half the size of a normal roll) & I have no idea what brand it is.Obviously very upsetting! I had already reported it to my credit card company about 2 weeks before as a scam so they are researching it, but they already credited my account. I did send them an angry email asking for an immediate refund. I'm not holding my breath.
Claim your business profile now and gain access to all features and respond to customer reviews.
