The support team responded to my inquiry within an hour, which was impressive. Although they couldn't assist me directly, they were polite and explained the situation clearly. I was disappointed to learn about their new policy requiring a purchase to keep my world beyond 24 hours after shutdown. Additionally, if the free server isn't renewed within an hour, it locks behind a paywall, preventing access to the server or world files. The service is excellent once you pay, but it used to be more user-friendly at the free level, making it easier for users to justify upgrading. I know the service is good from past experience, but I worry this change might deter new customers in the future.
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