If you're looking to learn tough lessons about home repairs, consider hiring this service. After a significant sewer flood in May 2025, I was referred to them for mitigation work. I verbally agreed to a contract in June 2025, expecting quick repairs. Mitigation began, and we were assured that repairs would follow soon after demolition. With 75% of our home affected, my family had to stay in a motel for almost a month, believing the work would progress swiftly. However, after nearly a month and spending over six thousand dollars, no work had been done, prompting us to return home. From July until the end of August, we lived in a house with only framed walls and unsafe electrical issues. Despite notifying the service multiple times, no action was taken. We were told to “be patient” while other projects took precedence. In September, I handed over a significant portion of my insurance payout as an advance payment, but communication dwindled afterward. I had to contact my insurance for updates, and in mid-October, the service moved my belongings without my consent, misplacing items worth over $3,000. By the end of October, my home remained unfinished, and I was pressured into signing waivers to retrieve my advance payment. This entire ordeal has been nothing short of a nightmare, leaving my family in unsafe living conditions with missing items and no real progress on our home.
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SERVPRO Professionals are available 24 hours/7 days a week and will respond quickly to restoration emergency, whether its water, fire or mold. Call today - 1-800-SERVPRO. With over 1,600 Franchises nationwide, there’s a SERVPRO Professional nearby and ...
