This has to be the worst water service I've ever encountered. As a disabled pensioner, I rented a flat on the vulnerable list but faced constant harassment from the company. After notifying them of my move, I received an erroneous bill exceeding £2000. I lodged multiple complaints but was given the runaround. They even threatened an engineer's visit, despite my imminent departure. When I returned to find they had sent someone, I complained again, only to face threats of bailiffs. After numerous emails to the CEO, I finally learned it was a mistake, yet I still haven't seen a refund. My emails are now blocked. This treatment is completely unacceptable. I requested to meet with them, but received no response. I contacted the press, but their advice was unhelpful. The lack of concern from the company is infuriating, and as a disabled pensioner, I now have to pursue legal action. Has anyone else faced a similar situation?
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Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
