I mistakenly paid £248.76 through their automated service on 4th November 2025, and despite daily follow-ups, I still haven't received a refund. While the representatives are courteous and willing to help, there has been no resolution. Their finance department has no contact details, and now I'm relying on my bank for assistance, expecting compensation for the stress this has caused.
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Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
