On 07/06/2024 I reported a leak due to my water bill being exceptionally high. About a month later someone came out to have a look and said I needed to get my pipe cover to fix it. I had my pipe cover come out and they said due to where the leak is, it should be down to SES to fix. I call SES back up and they agree to come back out. 4 months later and many calls and nobody comes out.. the pipe cover engineer said that the leak is losing 1 litre every 8 seconds which SES are notified of.. I had a letter from SES confirming that my bill will stay the same until an investigation was taken and the leak resolved. I had a call on the 02/01/2025 after constant persistence and complaint to say that someone would be out that night. 11 days later and nobody insight and they have now take out 6 times my normally monthly payment after clearly stating they would not up my bill. I honestly don’t know what more I can do to solve this issue, and I certainly cannot afford to have my bill upped by 6 times a month until they fix the problem that should of been resolved months ago!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
