I mistakenly paid £248.76 to this service on their automated platform on 4th November 2025, and despite reaching out daily, I still have not received a refund. While the representatives are generally polite and try to assist, nothing has come of it. Their finance department lacks available contact information. This situation is now with my bank, and I anticipate significant compensation for the stress caused.
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Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
