I visited the shop in Tunbridge Wells and was surprised to find that changing my oil took 4 hours. It's essential to be aware of this issue. The man at the reception was also handling the tasks of a mechanic, but he struggled to unscrew the sump. I don't understand how that works—if you're in the reception and mechanic role, how is that my problem? Why accept bookings if there aren't any mechanics available?It took 4 hours to realize the service couldn't be completed! I also requested someone to check my tire, but my request was completely ignored. I've been driving with a nail in my tire (back)for over a week and a half, till today.This experience needs significant improvement.Then another day in same shop all were fine(I changed my tires (front!)
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