In July I had 4 new tyres with free valves brakes and pads fitted at our Lancing’s Brighton Rd branch and experienced significant tyre pressure drop on both nearside tyres after a couple of local drives and a returning Essex drive the following week. Despite returning twice for these tyres and valves to be checked the issue remained and by my third return the branch proposed a new remedy however by then I’d lost trust despite always using Setyres over the last 18 years. I emailed head office to advise my issues.... from that point the Deputy Area Manager immediately contacted me and from then to now I am a very satisfied customer. Sam listened to my concerns and suggested a way forward for me to consider. This included Sam giving me a practical demonstration of his proposals (as I have limited trade experience) at the Lancing Business Park Trading Estate branch at a time which suited me. With my consent, Sam arranged the relevant service and checks with another review a week later, by which time it was clear the nearside tyres/ valves problem was rectified. In addition he followed up with a courtesy call. I count the measure of a company by how they deal with any customer’s issue which might arise later and how they take timely steps to address the matter to the client’s full satisfaction. My trust in Setyres has been restored as I was treated respectfully and considerately leaving me feeling a valued and valuable customer.
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