It’s been 3 months since I filed my claim on September 1, 2023 with Seven Corners. Six weeks later I received notice they needed additional information, which I provided the same day. Seven Corners acknowledged receipt. That was October 11, 2023 - 50 days ago! For the record and for anyone reading this review, Seven Corners’ process is to try resolve a claim within 30 days. However, anytime they need additional information the clock gets reset to zero and the 30-day clock starts all over again. I was told this by one of their agents. Since October 11th I have called several times to get claim status. Each time I talked with an agent they found an error with the dates within their internal tracking system and was then told my claim would be escalated to the “escalation team”. This was done on October 25th and again on November 20th. Each time I received a form letter from a nameless person on the “escalation team” telling me my claim has been escalated and says my “patience and understanding are highly appreciated”. Well, after 3 months my patience is gone, and I don’t understand why my claim is taking so long. Can someone at Seven Corners please help me with understanding this?
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