We visited the Shake Shake in Westfield, Stratford on 27/06/2025 around 7pm. First impressions running through my head was, 'Why is this place so empty when Westfield is buzzing?' The second impression was, 'Urgh, this restaurant has an over powering, stomach churning smell.' I can only think it's the type of oil that they use. Maybe it's old, reused oil over a long period? I wish I'd used my gut instinct and did a u-turn. However, it was getting late and my girls and I were extremely hungry. I'd read some good reviews so it must be good, right? Wrong!When our over-priced food arrived, the chips were hot but hard to chew. My ShakeShake burger was unappetising as it was basically cold. Probably, due to an almost empty restaurant, I'm thinking that this food was already cooked and laying around waiting for mugs like us to come along. The girls meals were the same. We couldn't even finish our meals. At nearly £10 a burger and £5 for fries, I was extremely disappointed. I told my girls to remind me that even if I was desperate, never allow me to eat here again! 3 words, don't do it!
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Shake Shack is an American fast casual restaurant chain based in New York City.