shannons.com.au

Where do I start awful service!

Where do I start. Had a broken windscreen since the 4th December, lodged a claim that day and as of today 5th January still not fixed. Iv raised multiple complaints and still no resolution. Iv been told they had no windscreen to replace and they will need to source it, waited then got told no had to take it to my “dealership” I don’t have a dealership it’s a second hand car and imported. I got told they would escalate the matter and will get a call. No call another complaint raised then got woken up at 5:20am from someone who left a message asking me to call them back . Call them back and spoke with another consultant and they didn’t have a a clue what was going on eventually got told they found a windscreen but they’ve got no one to calibrate it and again they’re gonna escalate it. Didn’t hear anything raised another complaint spoke to another person. Get told again no one can calibrate it take it to my dealership and if I can get it fixed, they MIGHT reimburse me If it’s in reasonable and fair cost….!? So they want me to do all the hard work find a repairer be out of pocket all for them too possibly reimburse me?????! I’ve been paying for windscreen and now there’s a chance that I may not even be able to claim on this Insurance. I’ve asked again for this to be escalated and someone to call me It’s been two days still waiting.Going around in circles getting told it’s being investigated and then when I don’t hear anything and I follow up, I get Told the same thing as before the escalation. I will not be renewing my insurance with them if this continues which is a shame because Iv always heard good things about Shannon’s insurance, I will be letting my friends and family know about my experience. Will also be going to AFCA

Date of experience: Jan 05, 2025