DO Not insure your vehicle with Shannon’s Insurance!! Recently my Toyota got damaged in a hail storm. Seems pretty simple claim yet Shannon’s conducted a 30 minute interview/interrogation (after the vehicle was assessed by their preferred hail damage experts and classed as a write-off ) and are now sending the vehicle to a forensic examiner in Essendon to be re assessed and probed (poor car).Just got it back 11 days later and that is only as I had to lodge a complaint as it is my main form of transport. But wait.. They also want my full driving history, a Federal police check, my mechanics details, original purchase receipt of the vehicle and all receipts for the time I have owned the vehicle, which is over 10 years, and the soul of my first born (last one was an embellishment) but the rest are true and accurate. They don’t want to pay out the insurance claim and are doing everything they can to prevent this even though I have video footage which I mentioned to them but they never wanted so I sent it anyway. Shame on them, they are quick to take your insurance payment and then your excess and now they look for any excuse to not pay. Avoid them at all costs and look at the many other complaints of poor service if any service at all regarding Shannons and their claim practices. Will be referring my case to AFCA.Update, My case manager just called and wanted me to remove my complaint with AFCA even tho Shannons have still not finalised my claim, over 2 months waiting now.
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