BE VERY WARY OF SHANNONS MOTOR VEHICLE AND HOME INSURANCE. Take notice of this appalling FACTUAL review as Shannons are NOT what they portray themselves to be. Everything following is backed up by documents!, I have been with Shannons for over 20 years and have 11 vehicles (Im a classic car and motorbike collector and have had up to 14 vehicles insured), plus I have three multimillion dollar homes insured with Shannons. In over 20 years I have only made one previous claim that was caused by a road fault. The present claim is for accidental paint damage on my 1979 Corvette due to a storage shed flooding without my knowledge. It should have been a straight forward claim until it got to Shannons claims/assessing department. I have been subjected to multiple and conflicting excuses and acusations, why they wont pay the claim, including exclusions that are non existent in the policy, nonsensical correspondence from an egotistical assessor bragging about how many claims he has refused and correspondence that is so flawed it is laughable, consistent stonewalling, unanswered emails and what appears to be sneaky deceptive conduct, including false representations. A complaint to Shannons owners Suncorp, resulted in Suncorp offering and paying me $1,000 in compensation for the way I have been treated by Shannons and Suncorp directed Shannons to process the claim within 5 days. SHANNONS IGNORED THE DIRECTIVE. A further email from Suncorp management for Shannons to contact me by 5pm last Friday was also ignored. The arrogance towards not only myself, but also to Suncorp (Shannons owners) management is simply astounding.Court seems to be the next step…. So Insure with Shannons at your peril.
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