Well if you want to buy insurance, you get through immediately however if you are making a claim, be prepared to wait forever and the standard "we are experiencing higher call volumes" message was played every time with 5 calls varying from 915am, 12.10pm and 3 other varying times. Clearly there are insufficent resources in the claims area which is NOT what you want during the stressful time of making a claim. family members have used them for years but after only now needing to make a claim, never again
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