So I wish I'd checked the reviews before my order as looks like I've had the identical issue as the previous reviewer! Order arrived speedily....which I only ordered as their website plastered everywhere '30 day money back guarantee' and 'hassle free returns' which couldn't be more of a lie. As soon as I asked to return for a refund they replied instantly offering me an exchange instead, and when I said no I don't need an exchange I would like a refund I then have had zero replies to a couple of emails since. So looks like they ignore any refund requests as part of the 'hassle free' process on their end! Still waiting on a response now but am not holding my breath at all for any progress.
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