Ten requests to open up a kids account with a certified passport. First they said, passport has to be a scan, not a photo, then required certifier has to hand write the certification paragraph by hand in addition to signing, then they said the lawyers practicing certificate expired, then when I had it certified by a chartered accountant, they asked me to Cc the certifier. More requirements than submitting a certified document for offical government purposes. All this for a kids account? Would encourage staff to take an 80/20 approach and consider risk in greater scheme of things, rather than faff around and upset customers
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