I honestly don’t even know where to start with this company.I ordered two $99 mystery boxes back in mid-November 2025. What should have been a simple, exciting purchase turned into over two months of stress, chasing updates, and completely inconsistent responses.First of all, my order didn’t ship for almost two weeks — and nobody told me. I had to contact them myself to find out there was a “processing issue.” No updates, no communication, nothing. That already set the tone.When the parcel finally arrived over a month later, I had only received four items. I paid nearly $200 for two mystery boxes. The value didn’t match what was advertised, and it definitely didn’t feel like two boxes’ worth of products. There was no explanation included — I had to reach out again just to be told the warehouse “under-shipped.”From there, it was just endless back-and-forth. One minute they admitted items were missing. Then they offered replacements. Then they changed what they were offering. Then they said what I already received plus a few extra bits somehow equals two mystery boxes. Then they added one extra cable as “compensation.” Later on, they suddenly offered a complimentary gift — something I had asked about much earlier and been refused.The story kept changing. Every response felt like it was written without any awareness of the previous email. It honestly felt like nobody knew what was going on internally.After all that, I asked for a full refund. The items were unopened. Their response? I would have to ship everything back to China at my own expense because they don’t have a UK warehouse and their “system” doesn’t allow them to refund beyond what was paid.So let me get this straight — they delay shipping, under-ship the order, fail to communicate properly, change their solution multiple times, and I’m the one who has to pay international shipping just to get my money back?At no point did I feel reassured. At no point did they take real accountability. It was just apologies, shifting offers, and hoping I would settle for less.What should have been a fun purchase for me and my brother turned into months of frustration. I genuinely regret ordering from them.If this is how they handle a basic $200 order, I would seriously think twice before buying anything — especially something as vague as a “mystery” box.Absolutely exhausting experience.
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SHARGE is a leading innovator in premium power supply & data storage solutions, aiming to be a pioneer on the path to efficient life & work, carbon neutrality, and a sustainable future.
