I am writing to formally dispute the rejection of my payout based on the so-called “floating 1% rule,” as well as to report a serious execution discrepancy on my account.
My Stop Loss was placed at a calculated and valid level where the maximum loss should have been $44. However, the trade was closed at a completely different price point, resulting in a $68 loss, which directly caused the breach. This was not due to my risk management, but due to the platform executing the close inaccurately.
To be very clear:
My SL was set correctly and within risk parameters.
The system did not respect the SL level I defined.
The position was closed beyond my intended risk, artificially inflating the loss.
This incorrect execution is the only reason the floating rule was triggered and my payout rejected.
I followed the rules. Your system did not follow my trade instructions.
I am attaching full proof, including:
Entry and Stop Loss placement screenshots
Trade history log
Given this evidence, I expect this case to be reviewed manually and my payout decision to be corrected. A trader cannot be penalized for platform-side execution issues that override defined risk.
Please escalate this immediately and provide a detailed explanation of why my SL was not honored as placed.
As you can see in the screenshot the SL is at 5076 but trade closed at 5080 which is not at all acceptable
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