We purchased a SharkNinja coffee maker last year - it stopped working earlier this week and I contacted their customer service number. The person I spoke to was very helpful and offered to register my coffeemaker for me, since I had not previously done that. After troubleshooting, she determined that a replacement base was required. I followed their return/replacement process and was notified today (24 hours) that the replacement has been shipped. It turned up in less time than I was quoted - so I am very pleased.
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