I have had the worst customer service experience from shark ninja.I purchased a hairdryer which was delivered to the wrong address. This was evident from the courier photo, which showed a partial different address.I would imagine this would be straightforward for shark ninja to contact the courier but unfortunately it was not. I have been repeatedly informed by agents that this would be resolved on more than 5 occasions, exceeding deadlines given. I contacted the courier two weeks later and was informed no contact was made by shark, and I am out of the timeline to raise this. Another call to shark ninjas polite but useless agents confirmed I would get a refund. I then receive an email today saying as it was delivered to the correct address no refund. I have been on a three week loop of incompetence.I would avoid buying anything from this retailer as it’s like dealing with a robot that does not listen .
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