Laura, with the support team was great! I was having an issue adding a preset to lightroom and submitted a request for assistant. Within an hour of receiving my message, Laura reached out. I was given the options for a video call or to submit screenshots of the error message I was receiving. I opted to send screenshots. After diagnosing the problem, I was provided with step-by-step instructions to resolve the issue. Now I am up an running. I greatly appreciate the quick turnaround!
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For the past 13 years, Kristina Sherk has been a retoucher and Photoshop educator based out of Washington, D.C. She loves “translating Photoshop” for photographers and subsequently, has spoken at CreativeLive, Photoshop World, KelbyOne, Adobe, Canon, LinkedIn Learning, ImagingUSA and WPPI.
She’s also a contributing author for educational publications like Shutter Magazine, Photoshop User Magazine and Lightroom Magazine.See more