I ordered a $200 jacket and used their sizing chart with my measurements. After only using it 3 times, the jacket had stretched so much that it was too loose on me and ineffective at keeping me warm. I contacted the company, who asked me to send pictures with a measuring tape showing that it had stretched. I did that and it showed it was about 2 inches more than in their sizing chart. But then they asked me to mail in the jacket at my cost so that they could verify this. I sent it and paid the shipping myself. They emailed me back saying that they will not cover it under warranty. I found other reviews online noting that their jackets do stretch. Terrible customer service for such a high end product. I asked for them to send me a smaller size and they refused to. Never buying from them again.
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