Reported a fault with washer and arranged for technician to visit same week. I called afternoon before to verify process was advised I would receive a text the next morning with 3 hour estimated window. This message did not happen. Midday called line option 3 leads to dead line so called option 2. This woman advises me appointment is cancelled as they hadn't got part. I advised her they hadn't seen my machine so as it stands didn't actually need a part. Her customer service was atrocious. I advised her I wished to raise a complaint as there had been no communication and they hadn't even looked at the appliance. She kept me on hold and informed me I would get a call this afternoon. No surprise no call took place and I highly doubt she even raised a complaint. Awful service and is doing no favours for your business!
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