CUSTOMER SERVICE ABSOLUTELY TERRIBLE!!washing machine broken. Engineer out in 27th NOV. Stated washing machine would be written off and replaced (under warranty). Heard nothing from them. Called back on the 1st December, no update. Called again few days later as still no update. Told parts are on order which makes no sense as machine was to be written off. Extremely bad communication on their part. A week later.. still nothing. Called AGAIN. Lady said 6 parts on order, 4 there, 2 waiting arrival. Will call once arrived. Asked why we were told one thing and now something else. This is ridiculous. Extremely unhelpful on the phone too. It’s not a MONTH later and we still have NO UPDATE. Avoid this company and their appliances like the plague!! Absolute shambles, terrible terrible customer service. Will never ever use them again.
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