We bought a Sharp condenserTumble Dryer 12kg in 2023, at €499 it was the most expensive machine in the store. Despite it being a reverse tumble machine it tangled clothing and bedding/sheets roll into a ball. Worse was to come. Exactly 2 weeks after the guarantee expired, the machine broke down completely. Drum turns but no drying function.Filters always kept clear, no error codes. Called the supplier, not interested as gtee had expired. Wrote to Sharp, no reply. Took machine to a reputable local repairer, paid for inspection and was told it was a VERY exensive repair, not worth doing, requires a new compressor/heat pump. Wrote again to Sharp, no response whatsoever. Called them by phone and have been told as its out of gtee, call out charge alone is 115 € just for an engineer visit, then repair chargeable after that. Sharp used to be a well known Japanese brand, with a good reputation for customer service, but now it has sunk to such depths. Would I buy anything Sharp again? No, never ever! 500€ wasted and you will get no help from their appalling customer service! AVOID SHARP!
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