Repeated cancellations on warranty repair. Purchased on 19/02/2024, fault developed 08/05/2024 (less then 3 months old)Having to use a launderette at my own cost, fault first reported on 8th May, still awaiting repair scheduled for 12th July. Repeated cancellations and problems with repairs booked.08/05/24 - Fault reported to Sharp by telephone11/05/24 – repair booked, cancelled by engineer as they are not working on 11/0513/05/24 – job re-booked, cancelled due to engineer sickness18/05/24 – repair re-booked for this date, job cancelled 17/05---------------20/05/24 – repair re-booked for this date, parts orderedengineer notes:Reported fault: Keeps stopping mid cycle and very loud. Fault date: 2024-05-01 Circumstance of claim: Customer has advised that his washing machine has suddenly become a lot noisier, it is also stopping mid cycle and not letting the wash continue. Validated: Mechanical: Mechanical----------------20/05 to 28/06/24 – rang customer services, told parts were ordered, then rang again to chase, told parts were not ordered as advised, parts were then ordered by email being sent to relevant teamBooking note 21/05:emailed rsm Hi Could you please order the parts for the above job number as detailed in eng report. front tub and rear tub, drum, drive pulley, pulley screw, door gasket and also 2 slots needed for engineer next visit thanks--------------28/06/24 - repair re-booked for this date, cancelled as 2 slots needed01/07/24 - repair re-booked for this date, cancelled as all parts not arrived05/07/24 - repair re-booked for this date, engineer attended and decided that he is not experienced enough to replace the washing machine drum and 2 man job needed with a more experienced engineer12/07/24 - repair re-booked for this date with 2 engineers, appointment awaited
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