We have an extended warranty with a washer dryer and this is the 3rd time we have had to get it fixed for a recurring problem. Each time an engineer comes out he doesn't bring the required part... which is ridiculous considering it is the same problem each time so they should know the part they require. We have been waiting 4 weeks so far since our initial call to have the machine fixed. They are not forthcoming with calling regarding updates, I have spent a huge amount of my time calling and being on hold for updates. When an engineer came out )2 weeks after our initial call) it was scheduled 9am-11am. He didn't arrive until around 4.30pm and only with an excuse of "sorry my phone didn't charge". We waited a further 2 weeks for him to 'schedule a return' with the correct part. I rang Sharp every day and they said they didnt have an update until yesterday. We now finally have a scheduled return date of 30th April which will be over 5 and a half weeks since our initial call. I will not hold my breath. In the meantime I have been unable to use my machine and have been making a 40minute round trip to my sisters for her to do my washing. I currently have several piles of dirty washing all over my house. Sharp seem to think a washing machine is a luxury and not a necessity!! Absolutely disgraceful and the next time it breaks we will not be purchasing another Sharp!!!!!
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