Absolutely appalling customer service, ordered a fridge/freezer from Currys which was delivered on 05/04/24. My daughter who was in to recieve the order said the delivery driver was rude and bashed the fridge all the way up the stairs (we live in a second floor flat). Once installed (I paid Currys for installation) the fridge didn't work. The light turned on but not matter what we tried it would not get cold. I immediately phoned Currys on learning this and was told they were unable to do anything and that I had to contact the manufacturer to get a code for repair or replacement. I find this ridiculous as Currys sold me the fridge. They told me they could send an engineer out to see if it was fixable so I agreed, I desperately needed a fridge and had been without a working one for over a week at this point. Two days later they sent the same delivery driver (not an engineer), who confirmed it was broken and said he didn't know why they sent him. I contacted Curry's again and they said there was nothing they could do and I would have to contact Sharp the company that made the fridge. I did this (this took me three attempts as they kept hanging up on me). By this point I just wished to return the fridge and go elsewhere for another. Sharp told me again they would need to send someone out to confirm the fridge was broken and couldn't be fixed. I explained I just wanted to return the fridge and Currys had already confirmed it was broken. Sharp said they had to send an engineer out but they couldn't send anyone until 18/04/24. I explained that was ridiculous. We are a household of three one of whom is 8 months pregnant and we must have a working fridge/freezer. I told them I was going to buy another fridge so they could by all means come and look at it but I was not keeping the broken fridge. On 17/04/24 I received a text message cancelling the engineer and re-booking for 30/04/24. I live in a small two bedroom flat with my daughter and her partner, they are expecting a baby on 04/05/24. I brought a new fridge over a week ago from another company, it was installed perfectly and works like a dream (there was a minor dent in the door and their customer service was FANTASTIC). I know have a full size fridge/freezer in the middle of my living room and we are about to welcome a new born baby into our home. Neither Currys nor Sharp seem to care remotely or want to come and collect the fridge. I may end up having to leave it outside at this rate but I have no intention of keeping or paying for this fridge and I will NEVER order from either company again!
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