Our 12 month old Sharp washing machine broke down 5 weeks ago with 12 months left of its warranty. Pacifica, the company who manage the warranty for Sharp, have now visited the washer 3 times and failed to repair it. We now need another visit in a weeks time to replace yet another part.I have contacted Pacifica several times now and been told that as long as the engineers orders another part, they will not replace the washing machine - its the T&C's with Sharp.I have been offered £50 compensation - this is the maximum we can offer you - its the T&C's with Sharp.I have also had it made very clear that if by some miracle the washing machine is replaced you will not get the £50 - T&C's with Sharp.OK - let me discuss this with Sharp - impossible say Pacifica - they don't have agents in the UK.So we are now in a seemingly endless loop of Pacifica failing to repair our washer and acting as the gatekeeper for Sharp to make sure you cant speak to them directly to rectify the problem.We only replaced our old Bosch washer to be to be more environmentally friendly - In future I would buy a second hand Bosch rather than the junk that is being supplied by Sharp who hide behind their gatekeepers at Pacifica.Avoid Sharp products at all costs - this is a 0 star review!!!
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