I Ordered a Sharp Dishwasher from Marks Electricals. Received several emails / sms prior to delivery day confirming purchase and delivery date, all with a firm warning of £75 charges for not being in to receive delivery or having item to be returned ready and accessible. Felt quite threatening.On the delivery day received message delivery would be 9.10 -10.50 am. Got to 12.30 and nothing so I called. I was told they were running late and only give ETA's, I commented a courtesy message saying running late would have been better.3 hours later my Dishwasher was delivered and the drivers were polite and helpful after which I then received another message saying they would be 3 hours late.I unpacked the Dishwasher of all factory packing and opened the door to retrieve the instruction manual, the drawer fell out. On inspection I found there was a clip missing and nowhere to be seen, the runner was twisted too ( not very good QC at Sharp).I called Marks electrical again but their lines were down for 2 hours, so I sent an email on their web site including pictures straight away.I received a reply asking for pictures that I had already sent .I called again and this time managed to get through, was made to give order number and details all over again and miraculously they found my pictures. I felt I wasn't being listened too as she just said they would instruct Sharp to send a new clip or I could arrange to return the item. I reiterated the runner was twisted but it seemed she just didn't want to know or wasn't listening to detail. I was told it could take several weeks for the retaining clip. I asked whether I could receive some sort of token compensation or refund for my poor experience and all she said was she would ask a manager and would be in touch. Nothing as of yet, no courtesy call or message to say Sharp have the part , apology or token gesture as of yet!After installing the machine we have since found a hair line crack in the top panel, a side panel screw missing and the door is so wobbly it catches the sides when shutting. These items are not Marks Electricals fault however but Sharps and leaves me with the feeling that this item is going to fail or be trouble very soon. I have since looked at this site (Trustpilot) to see Marks Electrical have a decent score, so I hope they will take this opportunity to reach out to me and make me a happy customer.As for Sharp, they have a dreadful score on this site and I only wish I had seen it before buying their product. I did ring their customer support only to be kept holding for ever, I tried four times but lost patience and gave up, Compared to my 15 year old Bush dishwasher it is definitely inferior. The whole thing moves and contorts when handled as if made of tin and the exterior panels protrude unevenly looking unfinished or poorly constructed.If my financial situation was better I would reject it, buy a more expensive and better make, while waiting for a refund but unfortunately I can't afford to do that or manage without a dishwasher for any period of time.
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