Terrible experience with their washing machine, after less than a year of owning the machine I heard loud screaching noise, opened the machine and found a simple zip of my hoodie (still attached to the hoodie) stuck inside the drum, turns out it made a hole in the drum. the warranty provider Pacifica was absolutely useless, engineer ended up coming on the wrong date (so I lost a whole days of leave at work), even thoigh engineer submitted the report straight away it took Pacifica 3 weeks to get back to me after chasing every few days. Engineer report stated that the hole was not caused by mechanical fault and so warranty won't cover it. Surely a washing machine should be able to handle a simple hoodie with a zip??! DO NOT BUY SHARP WASHING MACHINES, ABSOLUTELY RUBBISH, AND TERRIBLE CUSTOMER SERVICE, WARRANTY IS USELESS.
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