I bought a Sharp integrated fridge in September 2022. In August 2024 it started to freeze up, forming a thick wall of ice at the back of the fridge, and freezing the contents, which had to be thrown out. I phoned Sharp to inquire about a repair. They were very helpful, telling me that my fridge came with a 2 year warranty and that I was covered. An engineer from Pacifica came out and fitted a new thermostat. Unfortunately this did not solve the problem. A second engineer visit was arranged, and this time I was told that the fridge was not repairable. So far so good in terms of customer service, but it went downhill from here. Pacific emailed me with an "uplift code", with no guidance on what this meant, or what to do with it. Fast forward several emails, and many repeated attempts to get hold of Sharp customer service, without success (they literally don't answer the phone). Eventually spoke to someone at Pacifica, who told me I needed to give the uplift number to the retailer, who would replace the fridge or refund me. Needless to say, the retailer - Blue Moon Appliances - although friendly and polite, were adamant that it was not their responsibility, there was "nothing we can do", and that it was Sharp/Pacifica's responsibility. Back I went to Pacifica, and you can guess their response, they told me to go back to the retailer. I chose not to continue with this battle as I value my mental and physical health too much to deal with these companies who are only bothered about filling their own purses. So essentially I have a fridge that is now just over 2 years old, which thinks it's a freezer, and neither the manufacturer nor the retailer care in the slightest, because they've got their money... Avoid!!!
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