SHARP Tumble heatpump dryer was a good product until it broke just after 12 months. Sharp customer service is horrible to get through to and tell you to call other numbers, equally stressful! Anyway, they use a company called Parcifica Group UK, to assign a local engineer. Parcifica are also difficult to get through too and after waiting 4 days for an engineer, I booked today off, Fri 13/9/24, as annual leave and the engineer assigned, a self-trader called COLEMAN, cancelled with no reason. Pacifica can’t get a reason either and I now have to book next Tuesday off work! Will they cancel again!?…If you read the reviews this is classic of SHARP and Parcifica Group and as soon as my warranty is up I will wait for they dryer to break again and get another brand. 1 poor after sales service/warrenty, and 2. The dryer is just a little over a year old!3. How many cancelled engineer visits and time without a tumble dryer without no care given does a customer put up with to realise the SHARP brand/service is no longer reliable?
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