Purchased a Sharp Roku TV 55FJ1K on the 7/7/24, it became faulty within a month of purchase. I had registered the product with Sharp, giving me a warranty for 18 months, along with choosing to purchase the enhanced protection for accidental damages (provided by a third party). I contacted the support email at the service.gb email, and was connected with Billal H at a support email from freshdesk.Sharps' warranty guarantee claims ", "In case of the defect, the consumer has claim for device repair. In case the repair is not possible, the device will be replaced or the paid price will be returned to the consumer." (Google 'Sharp Manufacturer Guarantee' to see the registration process for yourself, as I cannot insert links)Dreadful customer service, claiming Sharps' policies meant they do not repair/replace/refund models over 40" (Surely most TVs sold nowadays are over 40", although this is my opinion). I was not provided with any policies while registering the product (All that was on the form was a request for the model number, serial number, and a few personal details to link me to it), or signing up the additional protection. I have not been able to source these policies anywhere since.Several times throughout the email chain, I have requested information, such as the policies above, and have been ignored. Repeatably referring back to "Sharp do not repair/replace/refund", go back to the Retailer, "They will provide a replacement", when I had already told them, all the Retailer can offer is a refund. The only further information provided to me, was to contact feedback email to escalate the issue.They were rude and unapologetic from beginning to end. Ignoring my requests for more information on multiple occasions. Even being asked "Are you sure you registered with us and not the Retailer?" when I had sent them proof of the Sharp Warranty Guarantee. As well as being told the website "doesn't state that we will replace it as we do not offer replacements/refunds", even with proof made available to them.They think policies override contractual law, in regards to the warranty guarantee agreement made. Which is not only not true, it is a complete breach of contract. I have been in contact with a lawyer regarding it.All in all, possibly the worst experience I have ever had as a customer, all over a faulty TV giving a vertical line within a month of purchasing. I just wanted to investigate the option of repair or replacement as the Retailer had no stock available to make such a thing happen. I expect a lawsuit to come up in the following months and Sharp to suffer, rightfully so, as a consequence.Update (03/09/24): Contacted the complaints line to open up a complaint against Billal, speaking to Liam W, they took it upon themselves to ignore the complaint request and instead tell me I was in the wrong, and I should contact someone else to seek assistance. Please, save yourself the hassle, and DO NOT buy Sharp products, they will most likely break whether within warranty or not, they will want nothing to do with you in regards to resolving your issue.
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