My sharp washing machine broke a month before it was out of warranty. I have taken insurance too just in case it was accidental. They have promised me a 3 hour window the day before which the time now has passed to receive this slot and yet they state on their website that if I cancel that day I may still be charged. I called them today to tell them I needed a way to cancel or postpone as I have an emergency vet app in the morning and there was nothing on the message apart from the fact he was due in the morning. I have taken the day off work for this and will loose over 200 and yet they can't do their job and lie. I'm disgusted with them. They say you will receive the message by 6pm but their lines close at 5pm. Joke. Not only are their products useless and don't last but their customer service is just as shocking
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