sharp.co.uk

1.2
1.2 Based on 180 reviews

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Bianca P.
Aquos TV. Absolutely awful

I wanted to add my voice to the various comments regarding Aquos TVs. The one I have is a piece of junk and has been from day one.It has always ‘lost’ it’s tuning of stations. Chunks of the list of stations will just disappear so you have to re-tune to get them back. Totally random. Sometimes it will lose a few, sometimes half the channels etc. the most annoying thing is when it just ‘hangs’ on the channel list. The ‘roundel’ in the top right corner spins permanently with a ‘loading’ message. This does not clear at all. The set is completely unresponsive from then on. It will take no notice of any other remote button input. Not even the ‘off’ button. The only way out is to completely unplug the set to a total power down. It has a ‘record to usb’ function which works if it feels like it. It will show ‘program saved’ and show the little record icon on the channel list, but 50% of the time absolutely nothing happens and nothing is recorded. If it does record something it doesn’t show on the record list (so can’t be deleted) although it can be played back. Oh! The list goes on and on.This is undoubtedly the worst, most unreliable set I have ever owned and after 18 months I am thoroughly tired of ‘fighting’ with it all the time and it will soon be heading for the dump. It’s criminal to scrap an 18 month old TV, but I can’t even give it away to family or friends because I know they will become as frustrated with it as quickly as I did.As others have said, any attempt at help is totally futile. I’m sure my 10 year old nephew is more tech-savvy than sharp’s ‘customer service’. I’ve tried an internet connected firmware upgrade but nothing fixes it.Another sharp product? I don’t think so!I cannot remember being so bitterly disappointed with any other product I’ve bought - ever.

1
Date of experience: Mar 20, 2024

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