Purchased a Sharp washing machine in February 2023. It broke down on 27th October and I telephoned the helpline listed in the manual.An engineer from Pacifica came out to look at it on 31st October. He said he would order parts needed and I received a text to say the repairs would take place on 17th November.Received text on 15th November to say parts were delayed and repair would now take place on 24th November.On 23rd November received another text saying repair would now take place on 29th November. At this point I was so frustrated with all the cancellations and not being able to speak to anyone as lines are always busy or they cut you off. Had also paid out in excess of £150 at the launderette over the time I had been waiting for a repair so I had no choice but to buy another washing machine.After numerous attempts I finally spoke to someone at Pacifica who told me to send proof of purchase of the original and new machines and she would action a refund. I sent this to the email address she provided the same day but have heard nothing back. I also emailed Sharp and Pacifica on 5th December with all the details of my complaint but again, have had no reply.Their customer service seems to be non existent and I am extremely disappointed with their treatment of the whole situation. I would strongly recommend anyone to avoid using either Sharp or Pacifica as, in my experience, they are awful.
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