Bought a Tumble Dryer with two year warranty in Dec 2022. It stopped working end of Sept 2023. Took two weeks to get through to anyone at customer services on phone (go through the options only for the call to be disconnected). Sharp outsource repairs to Pacifica. Sent an email to helpdesk and no one ever replied. Took another 12 days to send out an engineer to then tell me two parts needed to be ordered. Was sent a text to contact them to arrange an appointment 9 days later but again couldn't get through. Four days later was contacted by Pacifica to be told an engineer would arrive on the 21st Nov 2023, which when he arrived asked me what the problem was even though he had the replacement parts in his hand! He proceeded to blow the machine part again and and informed me a new one would need to be re-ordered as he then realised he should have fit the one part before the other. Do these engineers actually read any previous notes given? are they qualified engineers? I told him I needed my tumble dryer working as I am asthmatic and have damp issues now due to the washing I am having to place around my home to dry them. He made a call and arranged a visit for two days later. I received a text message confirming this and then 3 hours later got another one telling me the visit was on hold. I have attempted to contact again this morning and no getting through. They do not seem to have a complaints department I can contact (I wonder why?). I am at the end of my tether and was in tears this morning trying to get some resolution. It's making me ill. I have other things to deal with and don't need what should be a simple repair adding to my stress levels. I shall NEVER buy a product from Sharp again because of the awful customer care and service.
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