Don’t buy from this company via post. Based on my experience, their deliveries may be insured on paper, but when something goes wrong they do not accept responsibility.I reported a missing gold bar from my order and Sharps Pixley have not sent a single email to even acknowledge the issue.The person I spoke to on the phone was rude and dismissive and tried to push responsibility onto my card provider instead of dealing with it themselves. My card provider has since confirmed that the retailer should be investigating, not the customer. The lack of communication and refusal to take ownership is unacceptable for a company dealing with high-value items. I would strongly advise others not to order anything from them by post. Now starting process to report via bank and claim my money back.
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Sharps Pixley is an independent full-service precious metal brokerage.
Founded on traditional values of service, discretion, integrity and respect, we are dedicated to providing a high quality service to a global client base of private clients, family offices, institutional investors, trusts, SIPPs and SSASs.
Our interest is to make precious metals accessible in the West End of London with our flagship showroom. Our resources are focused on promoting transparency within the precious metals market, helping us deliver the most competitive prices for our clients.
As a wholly owned subsidiary of Degussa, Europe’s leading independent precious metals group, we provide our clients with institutional scale, service and support delivered in a uniquely personal way.
Alongside our comprehensive bullion range, we offer investment, vaulting and safe deposit services to clients. We offer gold and silver bars & coins of the highest purity including Sharps Pixley bars, Degussa bars, and coins such as Britannia, Sovereign, Maple & Krugerrand, all available to purchase online or in store. See more
