I purchased a pair of SHEHAIR hair straighteners on the recommendation of my hairdresser. I was very happy with them until a part of one the prongs of the plug came off? Having only purchased them in February 2025 I was advised by the seller to contact SHEHAIR as under warranty. The customer service for SHEHAIR is an email managed by Denise (Denise is also the name of the seller - I am sure it is a coincidence) who seems not very helpful and kept telling me I had broken the plug which I could pay for a replacement. I cannot understand why the item is not under warranty as under 1 year old but the messages from Denise were not helpful or written in the way you would expect from customer service. I asked for the complaints procedure and Denise advised she was it. It would seem I am wasting my time trying to get a replacement - I would advise anyone not to purchase this item as not fit for purpose or safe.
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she hair straighteners by Unil Electronics originally manufactures for ghd hair Re-Manufactured for